Paychex Reviews

Pros

Good starting pay, great benefits, room to advance.

Cons

Repetitive and evolving at the same time.

Pros

A strong work culture focused on individual growth. Paychex is actively looking to improve their QoL and legacy product innovation, albeit slowly. There is a positive attitude towards workers, and a lot of respect for diversity. Very knowledgeable and capable developers in a very complicated product. A lot of upward opportunities, but in management rather than technical.

Cons

There are 6 company holidays. A few more floating depending on your benefits. Very slow vacation time accrual until you are there for a long time. Management and organization really need some work. A lot of agile based positions filled by employees without a technical background, which hinders the team. Not a lot of say in how to improve QoL or the products. Software Engineers have a lot of support work, some very urgent, and no real way to improve this situation or innovate on the product to prevent these. Decisions come from top down only, and in my view is a very poor use of resources and talent readily available. I really feel like there is positive momentum in improving these issues, but progress is very, very slow where it feels more like a gesture than a goal.

Pros

Generous Time off Work from home temporarily during the pandemic

Cons

Manager knows NOTHING about what account managers do. She’s run the ENTIRE Nashville office into the ground. The office at one point was a dead zone, one employee got involved sans motivated the ENTIRE OFFICE to participate. That particular employee and other qualified starting to try and branch out and were held back and even given FALSE bad employee reviews after speaking out to senior management about the culture at the Nashville office. Nothing was done to address this and as a result SEVERAL good employees left the Nashville office, leaving it a wasteland of under achievers who gripe and complain or go on ‘sick’ leave at every opportunity. Do NOT waster your time with this company. You will be over worked, stressed, underpaid and never appreciated until you walk out of the door permanently.

Pros

This was a great way to start my career, as I was given a lot of responsibility and experience that I can speak to for future roles. I got along with everyone on my team, there were quite a few freebies, and the pay and benefits were good for someone starting their career. Pay scaled with your years at the company pretty well and there was a lot of opportunity for internal promotion.

Cons

The workload was absolutely insane and managers/supervisors were either oblivious or willfully ignorant to it. When we moved to work from home, the workload also increased greatly, maybe not in sheer number of client interactions, but in the complexity of their requests and how long it took to resolve the interaction. I was working my tail off all day, every day, and still being told that if my stats didn't improve, I'd be in danger for disciplinary action. Problem is, the stats were calibrated to a much different level of workload than what we were experiencing. Newer employees or employees still learning the Paychex system were set up for failure. They provided opportunity for upward movement, but by the time I left them, I wouldn't have been interested anyway.

Pros

fast paced. excellent tech and services for clients. 50+ years in the industry. Great price for larger businesses

Cons

product and services are almost a commodity now. Expensive services/tech for smaller businesses

Pros

I will admit that I was skeptical at first and still am to an extent since I am still in the training period but here is what I can tell you: - everyone I have talked to so far has been very friendly and helpful - it really seems like everyone wants to work here and see the company do well - they have a big focus on company culture which is pretty nice - it seems like they want you to succeed and advance in your career

Cons

The training can get kinda boring sometimes because a lot of it is self taught meaning you have to go through each module on your own, but it is very comprehensive.

Pros

Culture, mentorship, leadership, money, free weekends

Cons

How to master your own schedule and time, many find it difficult

Pros

Great people work here Great benefits Diverse Family-like atmosphere

Cons

Not paying employees based on their education and experience properly. This company pays less than the average for similar companies that offer the same services. I worked in another department where everyone had a master's degree but the job description stated GED / HS Diploma as the requirement and we were getting paid as if all we had were HS diplomas/GEDs - Not cool. Disjointed (Different parts of the company seem to read the company policies as though they are different companies within themselves) Some departments are great with reasonable accommodations and others completely ignore their policies or understand them to the benefit of the employer.