"Best Places to Work"...according to who? - Senior Client Service Representative Paychex Employee Review

1.0
26 Aug 2009
Recommend
CEO approval
Business outlook

Pros

Taking time off is easy and we're given a decent amount. Depending on your needs the medical benefits can be decent. Non-management staff is a great team to work and be friends with.

Cons

This position asks too much for what is paid. I've transferred from different locations and there is a vast difference between management styles. Upper management is too busy worrying about the "numbers" to actually understand what is driving them. You're promised tons of advancement opportunities, but I'm still waiting for it to happen. Complete lack of communication between departments - there is a 100% disconnect between services offered. One hand doesn't even know how the other hand works. I did my own cost analysis of the area and found that we're grossly underpaid even though we're told by senior management this has been checked.

Explore other reviews about Paychex

5.0
28 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

People and the overall environment is a positive one. If you do your part, definite long term career potential. It’s not easy- but stable, growing. Worth serious consideration for early career looking for sales experience with a great training program. Also good for mid-career consideration if base salary isn’t the primary reason you are in sales.

Cons

Very fast pace that doesn’t suit everyone. If you are looking for easy or just a job to “hang out”, this probably isn’t the right spot for you.

1.0
27 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Remote work and Flexible Time Off

Cons

Low pay. Minimal to no career growth. Constant leadership turnover. Conflicting priorities from the top with little strategic direction. Endless “do more with less” mentality and burnout. Mandatory culture and positivity “training” instead of fixing the problems creating poor culture. The company has become reactive, chaotic, and disconnected from the employees who keep it running. Current CEO drove down stock price and eradicated worker morale. Terrible leadership.

2
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