Preaches Culture, Falls flat when executing... - Sales Paychex Employee Review

2.0
23 Mar 2022
Recommend
CEO approval
Business outlook

Pros

There are some amazing leaders within the company. They truly care about your development, success, and well being.

Cons

The company has its core values that it preaches every day. At one point in time, that culture was great but more recently the culture that they preach is just words with no meaning. The company has completely lost sight of its core values. Paychex now has a reputation of having terrible customer service. Payroll Specialists are insanely overworked with unreasonable client counts which leads to turn over, which leads to payroll specialists being even more overworked and less focus on customer service.

Explore other reviews about Paychex

5.0
17 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Paychex is a great company to work for. I’ve held multiple roles over 20+ years. There are always ups and downs, but for every position, manager, decision I disagree with, there are ten others that are outstanding.

Cons

It’s a large company with many opportunities to grow, but smaller companies may offer higher compensation.

1
1.0
27 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Remote work and Flexible Time Off

Cons

Low pay. Minimal to no career growth. Constant leadership turnover. Conflicting priorities from the top with little strategic direction. Endless “do more with less” mentality and burnout. Mandatory culture and positivity “training” instead of fixing the problems creating poor culture. The company has become reactive, chaotic, and disconnected from the employees who keep it running. Current CEO drove down stock price and eradicated worker morale. Terrible leadership.

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