Was great at first but can see the changes and it's going downhill... - Held Several Positions In Operations Paychex Employee Review

2.0
2 Feb 2011
Recommend
CEO approval
Business outlook

Pros

No layoffs (yet) Good benefits It's not going under anytime soon Great training, ongoing training if your particular branch follows through Ability to move to different departments and different locations if needed. Still trying to believe in and hoping for the best out of this company

Cons

I've seen the changes over the last 5+ yrs. Sad. 5 yrs ago the company at least still had the "feel" of being employee oriented and supportive. They're not even trying to put on that front anymore. They "thank" us for our sacrifices (cuts to pay/benefits) then boast about profits and pleased shareholders. Members of the executive management team are dropping like flies...More like jumping ship. Golf courses will be packed with Paychex executive retirees. Employees know that something is going on, is not right, and that just adds to the stress of the already over worked, underpaid operations employees. Never been in sales so I can't speak to that. They've stopped managing employees and started micromanaging stats and dollars. Get those stats up, don't care how you do it, but make sure to roll over for the client while you're doing it and jump 3 times for the sales rep and once for HRS, smile and be "Paychex Proud". Productivity, productivity, producitivity using processes that are outdated and inefficient.

Explore other reviews about Paychex

5.0
17 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Paychex is a great company to work for. I’ve held multiple roles over 20+ years. There are always ups and downs, but for every position, manager, decision I disagree with, there are ten others that are outstanding.

Cons

It’s a large company with many opportunities to grow, but smaller companies may offer higher compensation.

1
1.0
1 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Nothing is good about working here.

Cons

Nobody is ever held accountable. Pay is awful. Benefits were all moved out of state, so all providers in the area are all out of network. Jobs are being moved to India. The list goes on. Sales is the absolute favorite department in the entire company. Nothing sales can do is ever wrong, even when they give false information to clients and then the support team has to deal with the fallback. Don't get me started on Payroll.... the entire department has gone to the wind. I honestly don't know how this company ever did good with payroll services. The #1 complaint i got from every single client I interacted with was they could never get ahold of their Payroll Specialist. The company's response to this was to start making other departments learn payroll duties. This year they moved insurance benefits to a plan out of Arkansas, which made every provider I was already seeing become out of network. I had my first major medical scare of my adulthood and ended up paying a few grand out of pocket because U of R was out of network. Promotions are non existent. They make you apply and interview for any role you want to move into. There is nothing good about working here, and i would advise anyone to stay away from them.

3
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