The tools to win are not complete or not there. - Business Development Manager Paychex Employee Review

2.0
25 Apr 2024
Recommend
CEO approval
Business outlook

Pros

PTO is generous. It is work from home 100%.

Cons

As many others have already stated, I will confirm what they said on the following points: If you are in sales, you will be micromanaged to the point you will have days you can't run to the kitchen to have lunch. It is often death by meetings. The meetings is more about what are you doing to get more sales rather than leave me alone so I can go work on getting sales. It is true that most managers will be super kind to you if you close a deal but a few days later you can be treated like you have to justify your paycheck if you don't hit your monthly sales quota. Stress is always present to sell more. Tools for selling, yes they are not there unless you go pay for it and they will not pay you back. Some people get company paid Zoominfo to use and yet 95% of the sales reps will never get it unless it comes out their pocket. Anything that costs money to use they generally will not pay for. You have to go find free tools to do your job. Sales is mostly telemarketing from their salesforce database and you are measured by how many calls you make and deals you close. I don't disagree with it, but the pressure to make calls everyday means that you will have a very hard time carving out time to go do things to generate sales such as networking events. The sales rep has to pay with their own credit card for company expenses and then file an expense report. I mention this because some folks can't do it very easy with their own credit cards. More and more companies are moving towards a company credit card being issued for these expenses and that is how it should be in my opinion. Your day will normally be telemarketing and doing online presentations trying to get deals closed. They will fill your days with meetings to talk about what you are doing to get more sales and you will want to bang your head on the wall because you could do a lot more if they would cancel the meetings and let you go to networking events! If you need marketing materials you are told to pick out what you want have it printed at your local fedex location and then you pay for it with your credit card and then fill out an expense report and wait for the money. It is a very mature company in terms of growth stage. The senior management that started the company are gone. The folks in management now are not close to retirement age so that means there will be little opportunity for moving up the food chain. Many folks go through leadership training and then wait years and years and can't find a position to even apply to. Even if they do find one it often goes to politically connected individuals. Read that as favoritism, Yes there is plenty of it as well as a lot of folks that are in leadership that have family in the company as well. Base pay for sales is generally considered one of the lowest in the industry, tied for lowest with Insperity. Commission structure is difficult to wrap your head around. I can't tell you that you earn a specific percentage of each deal because it doesn't work like that. Training is 10 weeks, there is a ton of work to do in the training, You have to blast your way through it, some is self paced with tests at the end. Much of it is in a live virtual class with homework. Lots of role playing. I didn't mind any of it, but you will be pressured to get the training done and at the same time you have to sell and close deals even though you are not trained yet. You are given zip codes for your territory and that doesn't mean they are near each other they often are not. They can't give you a map that shows you your zip codes so you know where you can and can't go to prospect. They really expect you to just be tied to your laptop and be a telemarketer anyway so you just do searches online in one zip code. I felt like an SDR not a sales rep. If you are not use to being micromanaged then don't go work here.

Explore other reviews about Paychex

5.0
28 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

People and the overall environment is a positive one. If you do your part, definite long term career potential. It’s not easy- but stable, growing. Worth serious consideration for early career looking for sales experience with a great training program. Also good for mid-career consideration if base salary isn’t the primary reason you are in sales.

Cons

Very fast pace that doesn’t suit everyone. If you are looking for easy or just a job to “hang out”, this probably isn’t the right spot for you.

1.0
1 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Nothing is good about working here.

Cons

Nobody is ever held accountable. Pay is awful. Benefits were all moved out of state, so all providers in the area are all out of network. Jobs are being moved to India. The list goes on. Sales is the absolute favorite department in the entire company. Nothing sales can do is ever wrong, even when they give false information to clients and then the support team has to deal with the fallback. Don't get me started on Payroll.... the entire department has gone to the wind. I honestly don't know how this company ever did good with payroll services. The #1 complaint i got from every single client I interacted with was they could never get ahold of their Payroll Specialist. The company's response to this was to start making other departments learn payroll duties. This year they moved insurance benefits to a plan out of Arkansas, which made every provider I was already seeing become out of network. I had my first major medical scare of my adulthood and ended up paying a few grand out of pocket because U of R was out of network. Promotions are non existent. They make you apply and interview for any role you want to move into. There is nothing good about working here, and i would advise anyone to stay away from them.

3
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