Technical Support - Technical Support Paylocity Employee Review

2.0
21 Dec 2018
Recommend
CEO approval
Business outlook

Pros

Decent work to life balance with exception from Nov - Feb -Departments other than Tech Support and Account managers seem to be much better because there is not as much micro-managing.

Cons

-Vacation black out periods from Nov- Feb. -Some weekends required "based on the needs of the business" -Management has no regard for your daily schedule, they will throw un-scheduled meetings on your calendar and just expect you to adjust your day around them -Management doesnt get advice from people in the trenches dealing with the daily struggles, they all make decisions based on THEIR needs, not OUR needs. -No ongoing training and development -Very "clicky" -Most micro-managed job i've ever experienced. Need to let entire team know when you GO, and RETURN from: Personal calls, bathroom, 15 min break, lunch break, etc -Management style is do as I say, not as I (or others on the team) do, constant double standards, tons of mis-information provided then we are expected to find time in our already planned day to work around managements mis-information. -Growth is VERY slow, need to be in dept. at least 1 year before making LATERAL moves. Tons of lateral moves, not much upward growth in Tech Support or being an account manager. Expect to be in tech support 4-5 years before you break 60K at best. -Wages are very stagnant. -Company relies wayyyyy to much on data to track productivity, it DOES NOT paint a real life picture of the day to day inefficiencies (and there are a TON of them)

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Paylocity Response
7y
Thank you for providing your feedback regarding your employment experience with us. I'm sorry to hear you had a less than positive experience. We definitely make every effort to be transparent with our employees around our year end guidelines and the importance of being available to our clients and those that support our clients during their busiest time of year. Additionally we provide a variety of avenues for our people to provide us their valued feedback to help us continue to foster a "Best Places to Work" culture. I will be sure to share this feedback with the appropriate leaders. If you would like to discuss your specific concerns please feel free to reach out to me at sdudan@paylocity.com. Thank you, Sarah Dudan

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5.0
9 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Work remote. Fantastic leaders, Definitely a place I have enjoyed working.

Cons

Pay is slightly less than competitors but work life balance and culture make up for it.

2.0
19 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great benefits; 90% of the ppl that worked there were the best and really did great work.

Cons

Made employees choose between having MLK Day off or Juneteenth- both which are federally recognized holidays. Excuse was that our customers are open on those days so we need to be open. So as a company, we had to pick which would be a paid holiday and everyone chose Juneteenth because it was in the summer. I think we got a floating holiday to use for any other holiday we wanted off that wasn’t recognized by the company. As you can imagine, this racism was prevalent in management/leadership. My team was the most diverse team and we all got restructured/laid off. There’s a lot of ego and control issues in this company, especially in Talent Acquisition.

7
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