1.0
1 Dec 2022
Former employee, more than 5 years
Recommend
CEO approval
Business outlook
Pros
Income potential, flexible remote work
Cons
Massive turnover in implementation and customer support in the last few years dramatically impacting customer satisfaction. Senior leadership ignored the problems and largely left Account Executives on the front line to deal with all of the customer complaints. There were no options to solve the problem of lack of staff and the lack of knowledge to support clients. Client implementations were a nightmare and no starts were common. It got to the point that I wasn't confident after all the work of selling a client that I would get paid on the work I did because implementations were so bad . And management did not care.