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      Pep Boys

      Engaged employer

      Pep Boys reviews

      Good pay and benefits, but toxic environment and stressful - Customer Service Advisor Pep Boys Employee Review

      3.0
      7 Jul 2026
      Customer service advisor
      Recommend
      CEO approval
      Business outlook

      Pros

      Good pay and benefits. Consistent hours. Account is manageable ADP login has good options.

      Cons

      Toxic environment with toxic management, extremely high stress, unqualified technicians messing up customers vehicles. Difficult to use your PTO or take time off. Can be extremely busy at times multiple shifts without a lunch break having to work past closing time. Also working shifts at time by yourself from open to close with no help.

      Explore other reviews about Pep Boys

      5.0
      9 Apr 2026
      Customer service advisor
      Recommend
      CEO approval
      Business outlook

      Pros

      great job i enjoy it

      Cons

      non at all very pleasant

      2.0
      2 Jul 2026
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      The 401k is great! And the manager at my store is pretty awesome too.

      Cons

      Open every holiday other than Christmas Day and thanksgiving day. Pepboys does not close for anything. They want everyone to work in 100+ degree weather with no A/C in shop and when the roads are unsafe to drive in winter. Company does not care about it’s employees

      1
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