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      Pep Boys

      Engaged employer

      Pep Boys Reviews

      2.5

      19% would recommend to a friend

      (1,612 total reviews)

      Joe Auriemma

      12% approve of CEO

      16% positive business outlook

      Ratings by demographic groups

      Pep Boys has an employee rating of 2.5 out of 5 stars, based on 1,612 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Pep Boys employee rating is 32% below average for employers within the Construction, repair and maintenance industry (3.7 stars).

      Reviews by job title

      2K reviews
      3.0
      7 Jul 2026

      Good pay and benefits, but toxic environment and stressful

      Customer service advisor
      Recommend
      CEO approval
      Business outlook

      Pros

      Good pay and benefits. Consistent hours. Account is manageable ADP login has good options.

      Cons

      Toxic environment with toxic management, extremely high stress, unqualified technicians messing up customers vehicles. Difficult to use your PTO or take time off. Can be extremely busy at times multiple shifts without a lunch break having to work past closing time. Also working shifts at time by yourself from open to close with no help.

      1.0
      5 Jul 2026

      No work life balance. Bad pay.

      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Consistent 40 hours. Slow at times.

      Cons

      No work life balance. Open 7 days a week, late hours, open almost all the holidays. Techs are always leaving because they are underpaid hourly. Co workers that are dishonest are not disciplined as long as they are making sales. Rude and entitled customers that treat us bad regularly. Customer is always right. Overall sadness.

      2.0
      2 Jul 2026

      Great 401k and supportive manager, but poor working conditions

      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      The 401k is great! And the manager at my store is pretty awesome too.

      Cons

      Open every holiday other than Christmas Day and thanksgiving day. Pepboys does not close for anything. They want everyone to work in 100+ degree weather with no A/C in shop and when the roads are unsafe to drive in winter. Company does not care about it’s employees

      Viewing 1 - 3 of 1,612 Reviews
      Related searches: Pep Boys jobs | Pep Boys salaries | Pep Boys benefits | Pep Boys interviews
      ReviewsPep Boys reviews

      Glassdoor has 1,670 Pep Boys reviews submitted anonymously by Pep Boys employees. Read employee reviews and ratings on Glassdoor to decide if Pep Boys is right for you.