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      Percepta

      Engaged employer

      Percepta reviews

      Client Interference - Operations Manager Percepta Employee Review

      1.0
      2 Mar 2017
      Operations manager
      Recommend
      CEO approval
      Business outlook

      Pros

      The people are what I miss the most about working for Percepta. The team environment is like nothing that I've ever experienced. The employees do their best to make what is mostly a negative atmosphere better.

      Cons

      Ford Motor Company is the only client at Percepta. Therefore, management is very wary to make any waves when it comes to client satisfaction. If the client is unhappy with you or has somehow formed a negative opinion of you, your tenure is in jeopardy. Management is not willing to stand up to the client when they attempt to interfere in matters that do not concern them. In a traditional BPO you see, depending on the size of the center, up to 5 client reps per line of business. There are more "Ford Managers" at Percepta than there are Percept Managers. I was with Percepta for more than 9 years and watched them go from the place everyone wanted to get into to the place that everyone avoided. All due to the client stripping more and more of the site management's power. Sad.

      avatar
      Percepta Response
      9y
      Good morning. Thank you for taking the time to share your opinions. We appreciate hearing from you. Percepta has a very unique situation as we have clients working among us. We use this environment to our benefit so that we can effectively partner with clients and establish trusting relationships with all of them We have changed our strategic vision over the last 9 years (as every company that grows & evolves has to do) in an effort to continuously improve and offer exceptional customer support to our customers and clients. Take care.

      Explore other reviews about Percepta

      5.0
      7 Jan 2026
      Executive liaison
      Recommend
      CEO approval
      Business outlook

      Pros

      There is room for growth. Great health benefits. Flexible schedules. Great perks.

      Cons

      Compensation - Pay is low

      avatar
      Percepta Response
      5mo
      Twenty years and still going strong — thank you for growing with us! We're grateful for your continued dedication and thrilled to hear that flexibility, benefits, and perks have made a difference along the way. Your feedback helps us keep striving to do better and support the incredible people behind the work. Appreciate you!
      4.0
      10 Jun 2026
      Customer service representative (csr)
      Recommend
      CEO approval
      Business outlook

      Pros

      Flexible remote work environment with supportive supervisors and helpful team members. The training was well organized and provided the tools needed to assist customers effectively. It was a good opportunity to improve communication, problem-solving, and customer service skills while working with a diverse customer base.

      Cons

      Some days had high call volumes, which could be stressful during peak periods. Performance metrics were closely monitored, and certain customer issues required coordination with multiple departments, which could sometimes delay resolutions.

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