Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

68% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.8 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (23) , Zone Manager (21) , Customer Service Manager (13) , Instructional Designer (13) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , Business Analyst (10) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Being able to work from home is great." ((in 68 reviews)); "Good pay and attentive to training" ((in 65 reviews)); "Benefits are good and explained well during training" ((in 43 reviews)); "The people you work with are great and friendly" ((in 38 reviews)); "The kb team at percepta is a great group of people that always help each other." ((in 29 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 44 reviews)); "The training was horrible and we learned Nothing!" ((in 33 reviews)); "Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 14 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 13 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 12 reviews))

What are employees saying about Percepta redundancies in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta redundancy and their outlook for job security at Percepta in 2026.

Percepta Reviews

Compare reviews

3.6

68% would recommend to a friend

(972 total reviews)

Thomas Monaghan

78% approve of CEO

64% positive business outlook

Ratings by category

4.1

Diversity and inclusion

3.8

Culture and values

3.8

Work/Life balance

3.6

Senior management

3.5

Compensation and benefits

3.5

Career opportunities

Percepta has an employee rating of 3.6 out of 5 stars, based on 972 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

972 reviews

1.0

22 Jan 2024

Awful Culture

Hr business partner

Recommend

CEO approval

Business outlook

Pros

Positive and dedicated HR team who work collaboratively and professionally

Cons

Ops manage through fear and intimidation, examples have been given over many years but the bullying culture appears to be accepted No value or respect of HR Lack of understanding of a role of a HRBP internally Poor below market salary, which fits with the way HR are perceived

Percepta Response

2y

We appreciate you taking the time to share your experience with Percepta. Your feedback is valuable to us as we continuously strive to improve our employees’ experiences. Thank you for your time at Percepta. We wish you all the best in your future endeavors.

3.0

17 Jun 2018

Good company, bad HR department.

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

- Amazing team - Constant development and training - Emphasis on quality over quantity - Friendly and easy going working atmosphere

Cons

HR department is belittling and doesn't care about you. Promises made during recruitment process are not kept.

2.0

12 Feb 2024

Like a playground

Customer service specialist

Recommend

CEO approval

Business outlook

Pros

Good rates of pay, and good bonus scheme.

Cons

High pressure to complete work in a small time frame. Constantly monitored, and messages sent to you when you're not in a status in a certain time frame. Sometimes caseloads are too high and you're given other people's cases to work on top of your own. It's like a school playground with regards to gossip and stirring trouble. Can be cliquey, managers clearly have favourites.

Percepta Response

2y

Thank you for sharing your thoughts with us. We're glad to hear that you find our rates of pay and bonus plans to be positive aspects of working at Percepta. We encourage you to continue communicating with your team leaders and HR about any difficulties you may be facing, as your well-being is important to us. Thank you for all you do!

Viewing 1 - 3 of 972 Reviews

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Jobs at Percepta

Customer Experience Specialist (Automotive)

Basildon, East of England, England

Human Resources Business Partner

Customer Success Manager (Bilingual English/Dutch)

Basildon, East of England, England

Percepta

Percepta Reviews

Ratings by category

Reviews by job title

Awful Culture

Good company, bad HR department.

Like a playground

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