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      Percepta

      Engaged employer

      Percepta reviews

      It's a job....... - CSM Percepta Employee Review

      1.0
      22 Jul 2017
      Csm
      Recommend
      CEO approval
      Business outlook

      Pros

      If you like micromanagement and ever changing expectations, it is a great fit. If you are able to go with the flow and not voice any concerns or feedback, you can survive. There are a few opportunities to work from home, but there are drawbacks. If you are a favorite of management, good evaluations are easy to come by, just be sure to never to make your concerns, opinions or feedback heard to anyone.

      Cons

      Unreliable proprietary software that makes an already challenging job even more challenging. The very few good managers never stick around. If your feedback, opinion or concerns are ever heard, you may be a target for unfair evaluations leading to being on the road to dismissal. Almost every department has a turnover rate that tells the story that agents are viewed as cogs in a machine and are easily replaced. Some programs are 24/7, and agents that work after hours shifts not given favorable consideration for advancement. Work from home agents requested to come to the office on short notice for various reasons outside of working hours.

      avatar
      Percepta Response
      8y
      Hello there. Thank you for connecting with us through Glassdoor and leaving your feedback. I'm sorry that you have a negative perception of the organization. It looks like you are a former employee, so I suspect that we won't have the opportunity to meet with you in private to further discuss and investigate your concerns. We have an open door policy in HR, and encourage our employees to visit us anytime to discuss concerns that they have so that we can work through them together and ensure that any problems are addressed immediately. Wishing you all the best going forward. Take care.

      Explore other reviews about Percepta

      5.0
      7 Jan 2026
      Executive liaison
      Recommend
      CEO approval
      Business outlook

      Pros

      There is room for growth. Great health benefits. Flexible schedules. Great perks.

      Cons

      Compensation - Pay is low

      avatar
      Percepta Response
      5mo
      Twenty years and still going strong — thank you for growing with us! We're grateful for your continued dedication and thrilled to hear that flexibility, benefits, and perks have made a difference along the way. Your feedback helps us keep striving to do better and support the incredible people behind the work. Appreciate you!
      4.0
      10 Jun 2026
      Customer service representative (csr)
      Recommend
      CEO approval
      Business outlook

      Pros

      Flexible remote work environment with supportive supervisors and helpful team members. The training was well organized and provided the tools needed to assist customers effectively. It was a good opportunity to improve communication, problem-solving, and customer service skills while working with a diverse customer base.

      Cons

      Some days had high call volumes, which could be stressful during peak periods. Performance metrics were closely monitored, and certain customer issues required coordination with multiple departments, which could sometimes delay resolutions.

      avatar
      Percepta Response
      16h
      Thank you for taking the time to share your experience! We're so glad to hear you enjoyed the supportive team, flexible remote work environment, and well-organized training. It's great to know your time at Percepta helped you build valuable communication, problem-solving, and customer service skills. We appreciate your contributions and wish you all the best in your future endeavors!
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