Roadside Assistance Agent - Anonymous employee Percepta Employee Review

1.0
3 Aug 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The company that I work for is very good. Great culture. Great training. Positive and supportive environment.

Cons

I am a new employee, have been working here for 4 weeks, going on 5 and I have not yet been compensated. Percepta management has horrible communication. They failed to explain that it would take this much time or effort in order to receive my first paycheck. They send your check on the date you get paid, then policy states they have to wait 5 days in order to place an emergency stop pay on your check if you don't receive it in the mail (which I haven't), then they have to investigate that the check hasn't been deposited elsewhere, THEN they can initiate a "emergency direct deposit". I have NEVER had such a difficulty with any other employer to get paid. Unreasonable and outdated. This is 2018. It's been a month. I had obligations to fulfill that have now been marked as late and I have accrued late fees which raised the amount of money I have to pay... all because it's such a difficult process in order for my to receive my money. This is such a waste of time, incredibly frustrating. It's 2018 and it shouldn't be this difficult to get paid.

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Percepta Response
7y
Good Morning, I apologize for any issues you encountered in August and hope that these have been resolved by your onsite HR Business Partner.

Explore other reviews about Percepta

5.0
16 Jan 2026
Recommend
CEO approval
Business outlook

Pros

I've worked at Percepta as a Business Operations Manager for 11 years. Started as an Assistant Operations Manager and was promoted after a year to Business Operations Manager and then promoted again 3 years later to manage a program that I am still on which consists of 4 different locations, one being in the Philippines.

Cons

No cons from me as Percepta has allowed me to grow and develop in my role as BOM and accomplish things that I never would have imagined previous to working there. There is a reason I have been there for 11 years and it's because of the people I work with and the managers that I have worked for.

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Percepta Response
4mo
Thank you for such a thoughtful review and for 11 amazing years with Percepta. Watching careers grow and evolve like yours is one of the best parts of what we do. The people and connections you mentioned truly make the difference, and we’re grateful to have you as part of the team.
4.0
10 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Flexible remote work environment with supportive supervisors and helpful team members. The training was well organized and provided the tools needed to assist customers effectively. It was a good opportunity to improve communication, problem-solving, and customer service skills while working with a diverse customer base.

Cons

Some days had high call volumes, which could be stressful during peak periods. Performance metrics were closely monitored, and certain customer issues required coordination with multiple departments, which could sometimes delay resolutions.

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