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      Percepta

      Engaged employer

      Percepta reviews

      Customer Service Representative - Anonymous employee Percepta Employee Review

      1.0
      21 Sept 2018
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Asheville site mgmt, hr friendly and as helpful as possible. The problem isn't with the actual site but Percepta as a company.

      Cons

      No organization of business or concepts of job functions. Payroll not good at all. Shifts offered during the first week of training change drastically after that. Honestly they tell you what they need to get you in and after that it changes daily. Asheville site is new and there is a HUGE disconnect between the company and client expectations. In order to keep clients they will require employees to cross-train for a "at risk" client in order to keep the client contract. The offer is provided for bonuses and so forth. However it doesn't compensate the stress from having to learn a client's systems and expectations in a 1hr training session. Again this is no fault of the actual call center site but a HUGE fault on Percepta as a company.

      avatar
      Percepta Response
      7y
      Good Morning, I appreciate your comments. Over the last month we have worked very hard to offer training at the same shift time that our employees will be expected to work, in order to minimize schedule disruptions; our last three classes have trained afternoons and evenings and moved immediately upon graduation into the same schedule. I appreciate your continued employment with us!

      Explore other reviews about Percepta

      5.0
      16 Jan 2026
      Business operations manager
      Recommend
      CEO approval
      Business outlook

      Pros

      I've worked at Percepta as a Business Operations Manager for 11 years. Started as an Assistant Operations Manager and was promoted after a year to Business Operations Manager and then promoted again 3 years later to manage a program that I am still on which consists of 4 different locations, one being in the Philippines.

      Cons

      No cons from me as Percepta has allowed me to grow and develop in my role as BOM and accomplish things that I never would have imagined previous to working there. There is a reason I have been there for 11 years and it's because of the people I work with and the managers that I have worked for.

      avatar
      Percepta Response
      5mo
      Thank you for such a thoughtful review and for 11 amazing years with Percepta. Watching careers grow and evolve like yours is one of the best parts of what we do. The people and connections you mentioned truly make the difference, and we’re grateful to have you as part of the team.
      5.0
      24 Jun 2026
      Instructional designer
      Recommend
      CEO approval
      Business outlook

      Pros

      On the ISD team we have a strong people-first team culture.

      Cons

      I don't have any currently.

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