24 Apr 2019
Percepta Response
7ySorry for the delayed response, but thank you for taking the time to give us your feedback. It’s our intention to offer a great place to work for all of our employees. We’re sorry to hear about your frustrations with the changing rules and environment. Feedback is essential so we can make improvements for future employees. We also want to thank you for being flexible in your role – we know the customer service business usually doesn’t have a set script. We believe employee experience drives customer experience. We’ve recently created a global engagement team to support recognition efforts and we're always looking for new, fun ways to keep employees engaged and reward them for their great work.