Training is Draining :( - Concierge Specialist Percepta Employee Review

Hello, Thank you for your detailed response. As you may know, we are currently working with and training a brand new trainer in Asheville. Part of that process is to give each trainer a hands-on experience to ensure they are ready to begin training all our new employees on their own. We also craft our programs so employees can learn through hearing, seeing and participating during training sessions – we feel this really helps to learn the material best. We encourage our trainers to be upbeat and personable throughout the courses to help keep everyone engaged while ensuring all material is covered. Lastly, we want our trainers to be heard so their voices may project. At Percepta, our policy is to give two 15 minute paid breaks to full-time employees – which we do. The breaks may not be at the same time daily depending on what is being covered in training but we do ensure they are taken. Percepta has an Open Door Policy and local HR is available to discuss any concerns employees may have. There are also other avenues such as Supervisors, Managers, or our call-in anonymous line if you need to discuss areas of concern, or you can always reach out to us at percepta.hr@percepta.com.