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      Percepta

      Engaged employer

      Percepta reviews

      This job is terrible - Customer Experience Specialist Percepta Employee Review

      1.0
      28 Mar 2022
      Customer experience specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Decent pay Remote environment Not much else

      Cons

      Lack of communication skills among leadership Our position forces us to support products that are sub-par right out of the factory Threats are the only method of motivation managers seem to know how to use Promotions come with exponentially larger workloads for slightly more pay Linear transitions tend to be presented as positive developments but in reality turn out to be major detriments Job causes mental stress

      avatar
      Percepta Response
      4y
      We know this job isn't for everyone and that's ok. We appreciate you and what you do for us, our customers, and our clients. We hope that you can find a groove in your role, or check out some of the options of internal roles if you feel that might be a better fit. We wish you well in your time here, and know that you are appreciated and valued!

      Explore other reviews about Percepta

      5.0
      7 Jan 2026
      Executive liaison
      Recommend
      CEO approval
      Business outlook

      Pros

      There is room for growth. Great health benefits. Flexible schedules. Great perks.

      Cons

      Compensation - Pay is low

      avatar
      Percepta Response
      5mo
      Twenty years and still going strong — thank you for growing with us! We're grateful for your continued dedication and thrilled to hear that flexibility, benefits, and perks have made a difference along the way. Your feedback helps us keep striving to do better and support the incredible people behind the work. Appreciate you!
      4.0
      10 Jun 2026
      Customer service representative (csr)
      Recommend
      CEO approval
      Business outlook

      Pros

      Flexible remote work environment with supportive supervisors and helpful team members. The training was well organized and provided the tools needed to assist customers effectively. It was a good opportunity to improve communication, problem-solving, and customer service skills while working with a diverse customer base.

      Cons

      Some days had high call volumes, which could be stressful during peak periods. Performance metrics were closely monitored, and certain customer issues required coordination with multiple departments, which could sometimes delay resolutions.

      avatar
      Percepta Response
      1w
      Thank you for taking the time to share your experience! We're so glad to hear you enjoyed the supportive team, flexible remote work environment, and well-organized training. It's great to know your time at Percepta helped you build valuable communication, problem-solving, and customer service skills. We appreciate your contributions and wish you all the best in your future endeavors!
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