A good way to start somewhere but it is not for everybody - Customer Advocate Percepta Employee Review

3.0
4 Mar 2023
Recommend
CEO approval
Business outlook

Pros

Being able to work from home when you don't live in the area. Friendly training and coworkers.

Cons

Lack of organization ; things happen without any notice or clear path. Schedule can change out of nowhere when needed. Lack of updated resources, availability in necessary languages and Team Leads not always available when needed; we receive too much conflicting information. Outdated and laggy resources and tools. Training doesn't go deep enough when it comes to explaining how to use and navigate certain resources. Camera is required at all times, which creates more stress and anxiety for no reason. You are basically tied to your desk with very little time allocated for mental breaks and personal life. You waste 5 minutes every morning just to log in into the different systems.

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Percepta Response
3y
Thank you for leaving your review! We're happy to hear you have found your training and coworkers to be friendly! We are in the process of testing a new technology that will help our frontline agents and enhance their overall experience with our customers, which we hope will be ready to launch later this year. We truly value all feedback, good and bad, so we can learn how to increase our employee experience at Percepta. We appreciate all you do to take care of our customers. Keep up the great work.

Explore other reviews about Percepta

5.0
7 Jan 2026
Recommend
CEO approval
Business outlook

Pros

There is room for growth. Great health benefits. Flexible schedules. Great perks.

Cons

Compensation - Pay is low

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Percepta Response
5mo
Twenty years and still going strong — thank you for growing with us! We're grateful for your continued dedication and thrilled to hear that flexibility, benefits, and perks have made a difference along the way. Your feedback helps us keep striving to do better and support the incredible people behind the work. Appreciate you!
4.0
10 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Flexible remote work environment with supportive supervisors and helpful team members. The training was well organized and provided the tools needed to assist customers effectively. It was a good opportunity to improve communication, problem-solving, and customer service skills while working with a diverse customer base.

Cons

Some days had high call volumes, which could be stressful during peak periods. Performance metrics were closely monitored, and certain customer issues required coordination with multiple departments, which could sometimes delay resolutions.

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Percepta Response
5d
Thank you for taking the time to share your experience! We're so glad to hear you enjoyed the supportive team, flexible remote work environment, and well-organized training. It's great to know your time at Percepta helped you build valuable communication, problem-solving, and customer service skills. We appreciate your contributions and wish you all the best in your future endeavors!
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