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      Percepta

      Engaged employer

      Percepta reviews

      Unstable execution of policy and frequent policy changes - Customer Service Representative Percepta Employee Review

      2.0
      26 Sept 2023
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Flexible to some employees and low call volume

      Cons

      Not supportive and arbitrary about policy. Changes in structure of company can make audits on departments such as QA to eliminate coaching for employees instead affecting employees due to self preservation.

      avatar
      Percepta Response
      2y
      Thanks for sharing your experience. We're always looking for ways to evolve and be the best for our team, so your feedback on policy changes is noted. Always striving for improvement! All the best!

      Explore other reviews about Percepta

      5.0
      16 Jan 2026
      Business operations manager
      Recommend
      CEO approval
      Business outlook

      Pros

      I've worked at Percepta as a Business Operations Manager for 11 years. Started as an Assistant Operations Manager and was promoted after a year to Business Operations Manager and then promoted again 3 years later to manage a program that I am still on which consists of 4 different locations, one being in the Philippines.

      Cons

      No cons from me as Percepta has allowed me to grow and develop in my role as BOM and accomplish things that I never would have imagined previous to working there. There is a reason I have been there for 11 years and it's because of the people I work with and the managers that I have worked for.

      avatar
      Percepta Response
      5mo
      Thank you for such a thoughtful review and for 11 amazing years with Percepta. Watching careers grow and evolve like yours is one of the best parts of what we do. The people and connections you mentioned truly make the difference, and we’re grateful to have you as part of the team.
      5.0
      24 Jun 2026
      Instructional designer
      Recommend
      CEO approval
      Business outlook

      Pros

      On the ISD team we have a strong people-first team culture.

      Cons

      I don't have any currently.

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