Crappy schedule, pay, benefits, yet lots of micromanaging, creating hostile competition and demands on your schedule - Total Rewards Specialist Percepta Employee Review
Crappy schedule, pay, benefits, yet lots of micromanaging, creating hostile competition and demands on your schedule
Percepta Response
2y
Thank you for sharing your feedback about your experience at Percepta. We value all positive or negative feedback as it helps us continuously improve our workplace environment.
We're glad you found our training program to be extensive. We invest heavily in training our employees to ensure they have the tools and knowledge to succeed.
Your comments regarding micromanagement and hostile competition are particularly concerning to us. We believe in fostering a collaborative and supportive work culture where employees can thrive.
If you would be willing to provide more specific details, please get in touch with us at percepta.hr@percepta.com about your experiences; we would appreciate the opportunity to investigate further and address any underlying issues. Your input is invaluable as we strive to create a positive and fulfilling work environment for all employees.
Flexible remote work environment with supportive supervisors and helpful team members. The training was well organized and provided the tools needed to assist customers effectively. It was a good opportunity to improve communication, problem-solving, and customer service skills while working with a diverse customer base.
Cons
Some days had high call volumes, which could be stressful during peak periods. Performance metrics were closely monitored, and certain customer issues required coordination with multiple departments, which could sometimes delay resolutions.
Percepta Response
2w
Thank you for taking the time to share your experience! We're so glad to hear you enjoyed the supportive team, flexible remote work environment, and well-organized training. It's great to know your time at Percepta helped you build valuable communication, problem-solving, and customer service skills. We appreciate your contributions and wish you all the best in your future endeavors!