Cool product, great people, okay executives - Customer Success Associate Persado Employee Review

4.0
14 Sept 2022
Recommend
CEO approval
Business outlook

Pros

-flexible time off -really good work/life balance -amazing coworkers -4 summer fridays off -employee enrichment fund -competitive salaries -flexible work model Chose Persado out of three offers received for similar positions in tech due to salary. Job description definitely looked more complex at the start but was clarified quickly during onboarding. Managers are really great at being flexible and are willing to help you through challenging situations. Persado provides a lot of benefits that employees actually utilize, and the breadth of offerings are impressive for the size of the company. You have the option to work fully remote if desired. Work is not too difficult, time consuming, or stressful at this level. I never have to "take work home" so to say. Pretty wonderful environment as a young professional.

Cons

The ELT is kind of lackluster. While they are transparent about the business side of things, some of them can be quite curt. Not particularly charming, but they get the job done from a leadership perspective. Current economic state has made for changes in the company that may not be ideal. All this to say that hopefully things will get better as the economy gets better.

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Persado Response
3y
Hello, and thank you for taking the time to leave us this review. We do have amazing benefits and People programs -- I am thrilled we are able to make this investment in Persadoans, and I am glad you recognize this. It sounds like your experience at Persado has been a positive one so far. As a CS Associate, you are in such an important role in ensuring the success of our wonderful customers. Kudos to you and keep up the good work! I appreciate your thoughts on the ELT and our business. We certainly don't take decisions lightly, and I can assure you that Alex, Assaf and the rest of the Executive Leadership Team have the best interests of the People and company in mind at all times. I hope you have been able to attend one of the recent "ELT Roadshow Q&A" events to witness how well this team is coming together to define and share goals, collaborate, and get to know Persadoans across the globe a bit better! Thank you again for the thoughtful feedback. Allison Lee, CPO

Explore other reviews about Persado

5.0
17 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Overall it is a very collaborative environment and the team is very welcoming to new hires. The teams have deep knowledge of the platform and industry and a general passion for helping solution for customers.

Cons

A lot to learn quickly, but everyone is quite helpful.

1.0
11 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Working remotely, okay offices, nice people.

Cons

If you stay at Persado long enough, you eventually realize the culture is deeply cliquey. Advancement often feels less tied to performance and more tied to proximity. Become your manager’s favorite, make Persado your entire personality, and maybe you’ll move up. More often than not, promotions happen because someone quit or got pushed out, not because the company is meaningfully investing in growth. Cross-functional collaboration is easily the worst I’ve experienced in my career. Teams operate in silos, communication is fragmented, and accountability disappears the moment priorities shift. To be fair, middle management isn’t always the problem. A lot of them are clearly overwhelmed themselves. But upper leadership seems entirely consumed by financial optics and scrambling to keep pace with the constantly shifting AI landscape. The company continues to become increasingly lean under the guise of being “agile.” At a certain point, “agility” just becomes corporate code for chronic understaffing. Burnout is not an exception here. It is the operating model. And to be completely transparent, Persado is not a place for people looking for balance, mentorship, or sustainability. The expectations are relentless, the support is minimal, and the pressure compounds over time. The company today is significantly leaner than it was two years ago, which should concern anyone paying attention. Healthy companies scale intelligently. Struggling companies continuously reduce headcount while reframing it as efficiency. They recently eliminated the entire QA team, presumably to offload testing responsibilities onto engineers and AI tooling. What was especially insulting was leadership insisting this had nothing to do with cost-cutting. No one believed that. And the unwillingness to say the quiet part out loud perfectly captures the culture at Persado. People are viewed as expendable resources, not long-term investments. The unspoken philosophy is essentially this: absorb more work, tolerate increasing pressure, and if you eventually crack under it, someone else will replace you. There’s also an unhealthy level of micromanagement embedded into parts of the culture. Some people at this company genuinely need an identity outside of work. When your primary contribution becomes monitoring Slack statuses, over-policing process, and manufacturing urgency, you are no longer improving performance. You are contributing to toxicity. And yes, I understand a lot of this pressure rolls downhill from leadership. But at some point, managers have to stop normalizing burnout simply because executives do. I’ve seen multiple employees routinely exhausted, emotionally drained, and in some cases openly crying from stress. That is not normal, no matter how many startups try to glamorize it. If you’re considering applying here, look beyond the branding. On paper, Persado looks exciting: AI, enterprise clients, fast-paced growth. But internally, it often feels unstable, reactive, and deeply exhausting. Many of the glowing reviews come from leadership, HR, or long-tenured employees who either benefited from the old culture or actively perpetuate the current one. The company may still have talented people. But talent alone does not prevent a ship from sinking.

7
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