For animal lovers, it is a great place to work! - Department Supervisor PetSmart Employee Review

4.0
17 Jul 2011
Recommend
CEO approval
Business outlook

Pros

Working at Petsmart allows you to interact with many different animals, ususally dogs, but sometimes there are cats, monkeys, birds, even a pot-bellied pig once came to visit! As an employee, your main goal is to help the customer make decisions that will best work in their circumstances, so you ask a lot of questions in order to do the job.

Cons

Policies seem to change frequently. When I left, the payroll hours were being cut, which meant that only one person was in each department for a while. Typically, this leads to corners being cut and jobs not being performed because there isn't time to do it properly. Store management seemed inflexible when I gave them advance notice that my son's daycare would be closed on certain days. I was told to find "other arrangements" because those days couldn't be my scheduled days off. On the other hand, people that were out constantly with no excuse and no call in were left employed.

Explore other reviews about PetSmart

5.0
26 May 2026
Recommend
CEO approval
Business outlook

Pros

Good job and location nice

Cons

None that I can think of

1.0
2 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The company pushes for more and more from the bottom level employees without better pay. I worked there before the restructuring and; not much can make me cry, but working here sure did, even back then. I can’t imagine how anxiety inducing it must be to work there now. Animal welfare is a complete non-concern. The only thing that’s pushed is sell, sell, sell. It’s borderline dystopian. Bad management seems to be a common issue, not only from my experience, but many others’ as well. I worked until I was an exhausted sweaty mess to make sure everything in pet care or, when I groomed, the salon, was cleaned to perfection as expected of me (and I reiterate: “me,” because these standards were not expected of my co-workers, just me) and overall felt very unseen. The only times I did feel “seen,” was when mistakes were made. Work was treated like boot camp. A co-worker that was subtley targeting/bullying me, and even started rumors accusing me of racist remarks(!!!), was promoted and anything I reported was downplayed because they were friends with the assistant manager. Working here was an overall traumatizing experience.

Cons

Employees are expected to be work-robots

avatar
PetSmart Response
1w
We’re disappointed to hear that your experience didn’t reflect what we aim to create for our associates, and we appreciate you taking the time to share your feedback. We invite you to contact the CareSmart line at 1-800-738-4693 so we can learn more and see how we can support you. Thank you.
See reviews by: Helpful|Rating|Date|All