Bad management and company culture - Analyst PetSmart Employee Review

1.0
20 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Pets in the office and most people are nice

Cons

Company culture has dropped off in the last year. Upper management does not respect work/life balance. Many workers are not held accountable or at the same standard. Turnover is so bad that people are constantly covering multiple desks.

Explore other reviews about PetSmart

5.0
26 May 2026
Recommend
CEO approval
Business outlook

Pros

Good job and location nice

Cons

None that I can think of

4.0
14 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

15% off whole store 50% proprietary brands Petting animals Friendly customers Almost never declines requested days off

Cons

Must have min one weekend day available No room for growth very hard to become full time Must make requests a month in advance even thought the schedule come out Thurs/fri for the following week, shifts can be unpredictable Coworkers with seniority have “better” shifts Scrubbing tanks may have you armpit deep They say everyone is equal and gets paid the same but not everyone put in the same effort, ex: some people don’t do pet care at all or never close or never work truck days

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