Not a great company, bad animal care. - Process Lead PetSmart Employee Review

3.0
28 Feb 2026
Recommend
CEO approval
Business outlook

Pros

- decent benefits - good ish pay - fun if you have a good team - working with animals is fun and cool

Cons

- a lot of sick and dead animals every day, even if your store takes good care of them, the vendors are the problem and they come in sick or dead. - upper management can be terrible and not support you at all, they will always choose the company’s best interests over the employees. - typically understaffed and extremely busy, no matter what position you’re in you will end up on cashier for hours at a time. - they will cut your hours all the time. Full time or not, they will say the store doesn’t have hours and your hours will be reduced.

Explore other reviews about PetSmart

5.0
26 May 2026
Recommend
CEO approval
Business outlook

Pros

Good job and location nice

Cons

None that I can think of

4.0
14 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

15% off whole store 50% proprietary brands Petting animals Friendly customers Almost never declines requested days off

Cons

Must have min one weekend day available No room for growth very hard to become full time Must make requests a month in advance even thought the schedule come out Thurs/fri for the following week, shifts can be unpredictable Coworkers with seniority have “better” shifts Scrubbing tanks may have you armpit deep They say everyone is equal and gets paid the same but not everyone put in the same effort, ex: some people don’t do pet care at all or never close or never work truck days

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