Enjoyable work with animals, but challenging customers - Pet Care Associate PetSmart Employee Review

4.0
21 May 2026
Recommend
CEO approval
Business outlook

Pros

Working with the animals was great.

Cons

Clueless customers trying to buy animals they had no clue about, then would get angry when you would explain why it wouldn't work.

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PetSmart Response
3w
Thank you for taking the time to review and for your work caring for the pets in our stores! We appreciate you sharing with us.

Explore other reviews about PetSmart

5.0
5 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Very good relationship with colleague

Cons

Not very flexible on work times

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PetSmart Response
5d
We're happy to hear you enjoyed working with us, thanks for taking the time!
4.0
14 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

15% off whole store 50% proprietary brands Petting animals Friendly customers Almost never declines requested days off

Cons

Must have min one weekend day available No room for growth very hard to become full time Must make requests a month in advance even thought the schedule come out Thurs/fri for the following week, shifts can be unpredictable Coworkers with seniority have “better” shifts Scrubbing tanks may have you armpit deep They say everyone is equal and gets paid the same but not everyone put in the same effort, ex: some people don’t do pet care at all or never close or never work truck days

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