Great employer for the right person. - Retail Store Manager PetSmart Employee Review

4.0
16 Nov 2008
Recommend
CEO approval
Business outlook

Pros

Good enviroment to be in if you love animals. Customers want to shop here and employees want to work here compared to employees in other retail enviroments. Industry insulated from many of the concerns about the economy. Competitive compensation package.

Cons

Certain field managers should not be positons they are in. Removal from these positions can be slow or non existent leaving them to do damage to the store staffing. This is a dynamic retail enviroment. You want to love animals to work here but it is still a business.

Explore other reviews about PetSmart

5.0
5 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Very good relationship with colleague

Cons

Not very flexible on work times

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PetSmart Response
4d
We're happy to hear you enjoyed working with us, thanks for taking the time!
4.0
14 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

15% off whole store 50% proprietary brands Petting animals Friendly customers Almost never declines requested days off

Cons

Must have min one weekend day available No room for growth very hard to become full time Must make requests a month in advance even thought the schedule come out Thurs/fri for the following week, shifts can be unpredictable Coworkers with seniority have “better” shifts Scrubbing tanks may have you armpit deep They say everyone is equal and gets paid the same but not everyone put in the same effort, ex: some people don’t do pet care at all or never close or never work truck days

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