They try to save on everything - Dog Groomer Apprentice PetSmart Employee Review

3.0
8 Jul 2018
Recommend
CEO approval
Business outlook

Pros

Dogs, coworkers, managers are nice most of the time

Cons

Because of a budget for the grooming salon, very often there is no even essential stuff like toothbrushes, towels, paper towels, shampoos, plastic bags, but we are still required to sell teeth brushing service to the customers and we wandering the store trying to find the paper towels at the self cleaning stations, or begging a manager for a plastic garbage bag. Pushed to sell and upsell in the grooming salon, they have the metrics and does not matter which type of customers you have (not everyone can pay additional $22 for the add on every time). And what will be your attitude to a dog, if you know you will have a conversation with a manager regarding add ons you haven’t sold this time. Understaffed, high turnover, rebooking calls are very irritating for the customers and staff. Manual rebook for every client takes a lot of time

avatar
PetSmart Response
8y
Thank you for your feedback and for brining this to our attention. We always want to ensure a safe and and positive environment for our team members and pets. Essential items should certainly always be available. Please contact the CareSmart line at 1-800-738-4693 so we can understand more and address swiftly. We appreciate you sharing your experience and offering improvement suggestions.

Explore other reviews about PetSmart

5.0
5 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Good place to work there

Cons

The location is very far

1.0
2 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The company pushes for more and more from the bottom level employees without better pay. I worked there before the restructuring and; not much can make me cry, but working here sure did, even back then. I can’t imagine how anxiety inducing it must be to work there now. Animal welfare is a complete non-concern. The only thing that’s pushed is sell, sell, sell. It’s borderline dystopian. Bad management seems to be a common issue, not only from my experience, but many others’ as well. I worked until I was an exhausted sweaty mess to make sure everything in pet care or, when I groomed, the salon, was cleaned to perfection as expected of me (and I reiterate: “me,” because these standards were not expected of my co-workers, just me) and overall felt very unseen. The only times I did feel “seen,” was when mistakes were made. Work was treated like boot camp. A co-worker that was subtley targeting/bullying me, and even started rumors accusing me of racist remarks(!!!), was promoted and anything I reported was downplayed because they were friends with the assistant manager. Working here was an overall traumatizing experience.

Cons

Employees are expected to be work-robots

avatar
PetSmart Response
3w
We’re disappointed to hear that your experience didn’t reflect what we aim to create for our associates, and we appreciate you taking the time to share your feedback. We invite you to contact the CareSmart line at 1-800-738-4693 so we can learn more and see how we can support you. Thank you.
See reviews by: Helpful|Rating|Date|All