Not your typical pet store - Anonymous employee PetSmart Employee Review

2.0
12 Oct 2009
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

-Helping out customers with their needs is satisfying because you can share your knowledge -You learn a lot of new things -The majority of people aren't that bad -Customer relations

Cons

Management is the number one thing that needs to be improved. The managers don't really know what they're doing half the time, yet they're always hasseling associates. There is a lot of favoring, even if you do your job right. The policies are always changing and it's hard to keep up. The company expects a lot from their employees with little reward. The pay isn't great at all. They hire too many people and then spread hours thin. There should be more in store promotions rather than outside hires because some people deserve the promotion more than the new hire.

Explore other reviews about PetSmart

5.0
5 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Very good relationship with colleague

Cons

Not very flexible on work times

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PetSmart Response
6d
We're happy to hear you enjoyed working with us, thanks for taking the time!
4.0
14 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

15% off whole store 50% proprietary brands Petting animals Friendly customers Almost never declines requested days off

Cons

Must have min one weekend day available No room for growth very hard to become full time Must make requests a month in advance even thought the schedule come out Thurs/fri for the following week, shifts can be unpredictable Coworkers with seniority have “better” shifts Scrubbing tanks may have you armpit deep They say everyone is equal and gets paid the same but not everyone put in the same effort, ex: some people don’t do pet care at all or never close or never work truck days

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