Awful job when management sucks - Groomer PetSmart Employee Review

2.0
28 Oct 2010
Recommend
CEO approval
Business outlook

Pros

-working with animals -fun immediate coworkers in the grooming salon

Cons

-micromanagement hell -managers who just boss you around for no reason -your job may be to groom animals but they will stick you on the floor because it may be slow for a moment -no recognition of a job well done -nothing is ever good enough -its all about the money and not the pet's well being -if corporate is coming in, management is even worse -store management is very fake, and superficial -the main store manager rarely left the office instead they would monitor employees on the surveillance cameras, and be as nit picky as taking a 16 minute break rather than a 15 minute break could get you written up -abuse of power from managers -random meetings at 5am in the morning on sundays -many crazy customers but thats seriously the least of your worries -get in trouble if the phone rings more than twice -random bs paperwork to do on every pet for NO reason -you have to force products on clients who don't want them, until they say yes -ridiculous sales goals so that the salon manager can get their bonus -corporate would rather u get bit than allow you to muzzle an aggressive dog -not allowed to turn away an aggressive dog even if you think you cant control it or will end up getting bit, unless you have a managers approval, THEY WONT APPROVE IT! -getting pooped on, getting peed on, finding poop in your pocket, getting bit -get written up for not wearing a name tag, even if it just fell off because you were in the middle of restraining a dog

Explore other reviews about PetSmart

5.0
24 Nov 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Work with animals Laid-back Pay Variety of shifts Learn how to take care of animals

Cons

Customers can be rude sometimes

1
4.0
14 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

15% off whole store 50% proprietary brands Petting animals Friendly customers Almost never declines requested days off

Cons

Must have min one weekend day available No room for growth very hard to become full time Must make requests a month in advance even thought the schedule come out Thurs/fri for the following week, shifts can be unpredictable Coworkers with seniority have “better” shifts Scrubbing tanks may have you armpit deep They say everyone is equal and gets paid the same but not everyone put in the same effort, ex: some people don’t do pet care at all or never close or never work truck days

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