dON'T GO INTO MANAGEMENT HERE! - Anonymous employee PetSmart Employee Review

2.0
2 Dec 2010
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The benefits are actually decent for full timers (401 k , insurance, paid vacation) etc. Some of the department managers are very good....but the senior store management is a joke.

Cons

I could go on and on...but generally the company micromanages the stores to the point you feel like you're working in the military. The department managers are put through hell by the store (and sometimes operations manager) and the good ones often quit for putting up with the abuse and not to mention getting paid like crap.

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5.0
24 Nov 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Work with animals Laid-back Pay Variety of shifts Learn how to take care of animals

Cons

Customers can be rude sometimes

1
4.0
14 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

15% off whole store 50% proprietary brands Petting animals Friendly customers Almost never declines requested days off

Cons

Must have min one weekend day available No room for growth very hard to become full time Must make requests a month in advance even thought the schedule come out Thurs/fri for the following week, shifts can be unpredictable Coworkers with seniority have “better” shifts Scrubbing tanks may have you armpit deep They say everyone is equal and gets paid the same but not everyone put in the same effort, ex: some people don’t do pet care at all or never close or never work truck days

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