Pros
The best part of working for Pilot was they have good benefits and there is a small chance to rise into management.
Cons
We were a small truck stop that was very laid back. We had enough people to manage the workload effectively so no employee would be overstressed. Customers were helped as quick and friendly as possible and we were able to keep the entire store very clean. Then Pilot Flying J bought our company. They cut our hours by more than half, where we used to be around 1200 - 1400 hours a week we were down to below 600 hours every week. There was no pay raise for the excessive amount of work that every employee had to take up. Personally, my Regional Manager threatens to fire someone every time he comes in. Plus, we constantly have mystery shoppers. How is this suppose to instill faith and commitment into your employees? I used to enjoy coming to work and helping the truckers. We were very customer based, now I have to rush through every single customer and if a problem arises, God help me.