I could do better. - Cashier Pilot Flying J Employee Review

3.0
18 Dec 2014
Recommend
CEO approval
Business outlook

Pros

I've had a few coworkers that make this job great. I get along with them and everything. You get customers from all around the world. I once had a tour bus of people from France stop by and it was lovely. We got the occasional traveler from Europe or Australia. That was the good part.

Cons

Most people are backstabbing liars who will do anything to see you burn. I've had people turn me in for things I didn't say and it got me in deep water. Who will they believe someone who's been there forever or the newbie? You decide. You don't get paid a lot. Everyone starts out on different pay. Don't get me started on how I have yet to get a raise, EVEN ON 3RD SHIFT! Managers put you where they want on the schedule. I can' tell you how many times I've had to come in back to back on shifts. Working 11-6:30am then back at 3pm. And it takes over 30 minutes to drive to work. Never in my life have I thought about driving my car into a 18-wheeler just to avoid work, but this job did it. Calling in? Don't do it. They won't believe you for a second you're sick or have an emergency. Yet the manager will get by with it in a heartbeat. I could go on, but I'll spare your time.

Explore other reviews about Pilot Flying J

5.0
9 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Good place to work management was really nice

Cons

I do not have any cons

2.0
12 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Pay is decent for Knoxville Benefits are good Coworkers are the only thing holding this place together

Cons

The culture has taken a nosedive. The new CFO sets the tone, and that tone is basically “I don’t care.” That attitude trickles down through leadership and it shows in every decision being made. The return‑to‑office mandate is a perfect example. It’s not about productivity — it’s about control. People with long commutes are burning hours of their lives just to sit in the office on Zoom calls they used to take from home. Morale is the lowest it has ever been. Entire teams have been gutted because people are quitting faster than they can be replaced. The workload dumped on whoever stays is unsustainable. Communication from leadership is cold, dismissive, and out of touch. Feedback goes nowhere. Concerns are brushed off. Decisions are made with zero regard for how they impact employees. Constant reorganizations create chaos. Roles change overnight, expectations shift constantly, and employees are expected to absorb more and more with no support. The company used to feel people‑focused. Now it feels like a machine that’s grinding down the very people who keep it running.

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