Absolutely The Worst Place To Work! - Guest Service Leader Pilot Flying J Employee Review

1.0
29 Apr 2015
Recommend
CEO approval
Business outlook

Pros

The only pro is you are paid on time. There are benefits, but they are expensive and cover next to nothing.

Cons

General Managers are well taken care of despite their total incompetence and lack of concern and compassion for employees and customers. Scheduling and hours are never consistent nor are your days off. Guest Service Leaders are treated unfairly, held accountable for everything, while working with below intelligent, mentally unstable cashiers. Working all three shifts in the same week is common place as well as constantly changing your hours and not advising you. Guest Service Leaders work all the holidays and weekends and are penalized for asking for time off. Most locations are not safe places to work, drugs, prostitution, human trafficking and violence abound. Insubordination toward Middle Management is common place and acceptable. Some are required to have 24/7 availability, while others are hired for the same position and the same or more money and not required to have 24/7 availability. Middle Management is neither supported or respected due to the fact that General Managers often reprimand then in front of customers and employees. Praise in Public, Admonish is Private is a concept General Managers refuse to adopt.

Explore other reviews about Pilot Flying J

5.0
5 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Amazing co-workers and leadership in the company.

Cons

Nothing really. I have had a great time at Pilot.

2.0
12 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Pay is decent for Knoxville Benefits are good Coworkers are the only thing holding this place together

Cons

The culture has taken a nosedive. The new CFO sets the tone, and that tone is basically “I don’t care.” That attitude trickles down through leadership and it shows in every decision being made. The return‑to‑office mandate is a perfect example. It’s not about productivity — it’s about control. People with long commutes are burning hours of their lives just to sit in the office on Zoom calls they used to take from home. Morale is the lowest it has ever been. Entire teams have been gutted because people are quitting faster than they can be replaced. The workload dumped on whoever stays is unsustainable. Communication from leadership is cold, dismissive, and out of touch. Feedback goes nowhere. Concerns are brushed off. Decisions are made with zero regard for how they impact employees. Constant reorganizations create chaos. Roles change overnight, expectations shift constantly, and employees are expected to absorb more and more with no support. The company used to feel people‑focused. Now it feels like a machine that’s grinding down the very people who keep it running.

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