Business on the brink, won’t survive disruption. Total lack of authenticity. - Senior Product Manager Press Ganey Employee Review

1.0
1 Jan 2021
Recommend
CEO approval
Business outlook

Pros

Front-line associates are passionate and despite lack of support, keep the ship afloat.

Cons

Company operates like a Pyramid marketing org. Management keeps hiring chief-this, chief-that to parade out at conferences. Very little cohesion and transparency. There are 3 “People” officers alone. CEO pulls back on 401k match during pandemic, then goes about acquiring companies while sticking it to associates and praises the “largest acquisition the company has ever made”. Only seems interested in the next equity event which allows him to pull his golden parachute. Has burned through strong leaders and change agents from the likes of Amazon and run the place like his own little fiefdom. Created a culture of blame, cutthroat behavior and stand-offs across departments. Lackluster investment in technology for many years and is getting pummeled by the likes of Medalia and Qualtrics with speed to market and modernization. Was totally against consumerism for years, makes one acquisition, acts as if they were all about it from the start. Total lack of authenticity. Each year they campaign associates to vote for their CEO on influential healthcare leaders list or push to slant the glass door ratings higher. Has zero interest in any constructive employee feedback especially exit interviews.

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Press Ganey Response
5y
Thank you for your review and we’re sorry you felt this way during your time here at Press Ganey. Acquisition is only a part of our growth strategy, and we are dedicated to investing in cutting-edge technology to keep our products and services competitive. We feel we are poised for long-term, sustainable growth.

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5.0
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CEO approval
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Pros

PG has many talented people that are amazing to work with and learn from. The account teams are structured to allow amazing people working together to support client goals and foster a collaborative environment.

Cons

Upward mobility isn't always aligned perfectly for some roles

2.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Big corporation with good top leadership

Cons

- The middle management is joke - Many changes on the product direction in the middle of implementation process - Lack of communication between middle management and IC

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