Press Ganey Reviews

3.3

56% would recommend to a friend

(812 total reviews)
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Patrick T. Ryan

51% approve of CEO

48% positive business outlook

Press Ganey has an employee rating of 3.3 out of 5 stars, based on 812 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Press Ganey employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

812 reviews
1.0
10 Apr 2024

A few cents from Forsta employees

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

None that I can think of

Cons

Few things to say from many (if not most) Forsta employees … This acquisition was literally the worst thing that could’ve happen to Forsta. Terrible management - both on a PG and Forsta side , lack of any direction and strategy not a care in the world about making this place successful . The main focus of execs is to get bonuses paid before they sell company over and over again, then leave. Constant lay offs , overworked employees, toxic culture, keep on getting rid of people and employees that remain carry 3-4 peoples workload . All this for no pay rise nor any recognition whatsoever, there is no culture of promoting within at PG Forsta. At the same time keep on hiring C- suite execs constantly all this when teams on the ground are so thin on resources that it takes months to get simple thing done. Until this day (over 2 years) Forsta customers do not see any synergy and don’t understand the reason behind this acquisition - healthcare business bought a software company . Well good on PG , but for Forsta this brought no investment whatsoever and being constantly pulled in PG direction to deliver on items they need in order to sell to their healthcare clients . What could’ve been a great software company leading in MR and Enterprise data collection space is a sinking ship. Things are that bad nobody really believes there is any hope for this place left. The newest amazing creation is back to the office policy , never mind all Forsta employees were made fully remote after pandemic and worked from home during pandemic full time, over 4 years now. We are told by a leadership ( who mainly are Us based and work remote) we do not care you moved miles away as a result of company’s previous policy we need you back in. Another item , PG apparently said they bought Forsta for European exposure since they were only US centric. Well you have shown for the past two years you couldn’t have cared less about any team located outside of America , such ignorance and truly a waste as company lost so many talented employees thanks to the lack of understanding how business is being done outside of US. Same goes with the way how poor you treat staff - both in the US and the rest of the world. Nothing can be done to fix this under the current leadership, best to quit.

1.0
23 Jul 2025
Recommend
CEO approval
Business outlook

Pros

HX townhall event is inspiring. They have a monopoly on the PX market which creates some interesting opportunities.

Cons

Very few people looking at what's right for the company, rather everyone is looking over their back, and plotting how to climb a monarchy style corporate ladder. Senior leadership absolutely uses and abuses staff. It was a war of attrition to see who could put up with the most abuse whilst knuckling down and completing tasks with no opportunity for personal development. Do not work here. As a monopoly in their industry, this has created a poisonous work culture right throughout the business.

2.0
4 Jul 2021
Recommend
CEO approval
Business outlook

Pros

Great benefits and working environment

Cons

Nothing I can think of

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Press Ganey Response
4y
Thank you for the time you took to leave a review on your experience! We're delighted to see that you cannot think of any cons working at Press Ganey. However, if any feedback comes up, please let your manager or HRBP know.
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Glassdoor has 844 Press Ganey reviews submitted anonymously by Press Ganey employees. Read employee reviews and ratings on Glassdoor to decide if Press Ganey is right for you.