I should have left a year ago - Application Support Press Ganey Employee Review

2.0
20 Feb 2024
Recommend
CEO approval
Business outlook

Pros

Teams are very supportive because we’re in the trenches together. Client relationships are fantastic, if you’re allowed to have them and don’t have to work in the “pod” model. Flexible schedule to manage work/life balance. Unlimited PTO so you can take a break from the chaos.

Cons

Pay inequality across the Patient Experience department with no opportunities for growth or advancement in the role. Promotions and raises outside of the 2% annual don’t exist. Hybrid schedule forced on those who live within 45 miles of an office while others can continue to work remote *another inequity*. Leadership is constantly changing and making decisions without vetting the downstream impact on processes and the actual people doing the work for clients.

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5.0
21 Dec 2025
Recommend
CEO approval
Business outlook

Pros

PG has many talented people that are amazing to work with and learn from. The account teams are structured to allow amazing people working together to support client goals and foster a collaborative environment.

Cons

Upward mobility isn't always aligned perfectly for some roles

2.0
22 Feb 2026
Recommend
CEO approval
Business outlook

Pros

If you want to get your hands dirty with healthcare policy or hospital system strategy, the Consulting and Advisory teams do some legitimately interesting work. The data access is also a massive plus—if you’re a Data Scientist, you won’t be hurting for data to work with.

Cons

Instability is the Norm: Constant, unexplained layoffs have created a pretty paranoid atmosphere. Management doesn’t handle change well, and people are always looking over their shoulders. Frankenstein Tech Stack: The company prefers buying new companies over fixing the ones they already own. This leaves you with a core product that's basically held together by duct tape and technical debt. Sales often sells a "dream" that the current tech just can't actually do. Broken Integration: There’s zero effort to actually merge the cultures or systems of the companies they buy. It’s just a revolving door of new names and fragmented processes. Management Deflection: When things go south, leadership tends to point fingers at junior staff or "reorganize" rather than taking any responsibility. The "Bonus" Trap: Don't count on your full package. Bonuses are rarely funded above 70% (it's often less), which effectively feels like a hidden pay cut.

7
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