Pret A Manger - Terrible company culture, will overwork and underpay, management very incompetent | Glassdoor.co.uk
Pros
Cons
  • "I'm often on shifts where team members are talking to each other in front of me in polish" (in 26 reviews)

  • "Sometimes working extra long hours and extra days in the week" (in 23 reviews)

Employee Review

Employee Review

Helpful (7)

"Terrible company culture, will overwork and underpay, management very incompetent"

StarStarStarStarStar
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Administrative Closer in New York, NY (US)
Current Employee - Administrative Closer in New York, NY (US)
Doesn't Recommend
Disapproves of CEO

Pros

Compared to other retail food chains, Pret A Manger offers a very competitive hourly wage $9 - $9.25 to start plus tips every week. It is a great learning experience to work fast, hard, and efficient in a sales driven and on demand environment. The skills you allow yourself to learn will definitely carry on after your time served in Pret.

Cons

-Management is very incompetent. It is clear they have little to know training and have absolutely no training or experience in employee relations or even customer relations for that matter. Every manager I have worked with - I have worked with 6 - will immediately try to belittle you. Not sure exactly why this is such a common practice among managers but it is an intrinsic behavior within the company itself.

-Team leaders work hard but shop leaders tend to be more of facilitators than leaders. It's a roll of the dice if you get a good shop leader. Most try to delegate responsibilities rather than carry out any of their own.

-There are no sick days or flex time. Even if you're extremely ill and have to miss a day's work and give last minute's notice, your bonus will be taken away (mystery shopper bonus given for meeting company standards). Say if you're late because of train delays, which happens, you still lose your bonus. You tend to lose your bonus for almost anything and start to wonder if this "bonus" is just a carrot held at the end of a stick.

-Career advancement depends on who your manager is. Some managers may pigeonhole you depending on what the shop needs or what you're good at. There isn't much information exchange on what opportunities are out there because the career database is only open to managers. So if you think you have control of your future in Pret, think again. You don't have much and your subject to a manager's judgement on where your career path is headed. Very, very sad reality of Pret.

-Company culture. Being that almost all managers I have worked with seemed like tyrants and had not the slightest bit of patience or understanding, it lead me to believe the company culture is strictly sales based and not people driven. Even though Pret A Manger emphasizes that they are a "people first" type of company, the reality of it is is that they are solely concerned with sales and view their employees as faceless and a dime a dozen.

Advice to Management

You're not God. Take a continuing ed course in management, employee relations, and labor rights. This should be a requirement before even obtaining the position.

Other Employee Reviews

Other Employee Reviews

  1. Helpful (1)

    "They talk a big game, but do not convert."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in New York, NY (US)
    Current Employee - General Manager in New York, NY (US)
    Doesn't Recommend
    Approves of CEO

    Pros

    Generally, the time of day required to work is great compared to others in the hospitality field.

    Cons

    The operations managers clearly had their favorites. There are a lot of managers that were overlooked inappropriately.

    Advice to Management

    What works in London doesn't always work in New York.


  2. "huge parties every month, very good bonus, hard work but fun."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Member
    Current Employee - Team Member
    Recommends
    Approves of CEO

    Pros

    huge parties every month, very good bonus, hard work but fun. friendly customers, good food,massive benefits for the staff members.

    Cons

    very hard work, no pay rise for the last 3 years for staff members, some of the managers dont really deserve to be there.

    Advice to Management

    Interior is very clumsy, depressing sometime.
    Team Leaders should stop thinking that they are running an army regiment, its only a food shop.

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