Benefit Services should not be the red headed step-child of the company... HELP THEM OUT! - Benefit Services Customer Service Representative PrimePay Employee Review

3.0
24 Oct 2017
Recommend
CEO approval
Business outlook

Pros

I worked at PrimePay for two years and I must commend the recruitment team- my coworkers were some of the best people I have ever met and they truly went the extra degree to help not only participants and clients and brokers, but also each other. But they never stuck around very long once they wise up and realize that they are worth more than PrimePay can offer them. John Tatum was the best boss I ever had.

Cons

The pay is awful. If all the CSRs packed up and quit today and went to work for Paychex, they would all be making $3-5 more than they currently are. Sales training with regards to the benefit products we offer needs to be improved. They constantly oversell and overpromise to clients or brokers and then when we can’t deliver, it becomes a service issue and it’s bad customer service. That’s just not right. Have someone who knows Benefit Services teach them about FSAs and HRAs, etc. that would avoid a lot of pain on our end.

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PrimePay Response
8y
Thank you for your review and for the compliments to our team. We are thankful for such a collaborative environment across all offices. We appreciate your feedback.

Explore other reviews about PrimePay

5.0
27 Jun 2025
Recommend
CEO approval
Business outlook

Pros

Remote work Coworkers who want to do well and try to help each other out My manager is fair and helpful I like the #CultureClub

Cons

Black out period in December and January

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PrimePay Response
11mo
Thank you for sharing your experience. We're glad to hear you enjoy the remote work environment, supportive coworkers, and your manager’s leadership. It’s great to know you also appreciate initiatives like the Culture Club. We understand the concerns around blackout periods and appreciate your thoughtful perspective on the benefits of remote work—it’s something we continue to evaluate as we shape the future of our workplace.
3.0
7 Apr 2026
Recommend
CEO approval
Business outlook

Pros

nice facility great coworkers successful product platform

Cons

low salary non interest on feedback low manager support- overworked leaders

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PrimePay Response
1mo
Thank you for taking the time to share your feedback and for your years with PrimePay. We’re glad to hear you enjoyed the facility, valued your coworkers, and believed in the strength of our product platform. We also appreciate your honest feedback regarding compensation, support, and leadership workload. We understand how important it is for employees to feel heard and supported, and feedback like yours helps us continue evaluating opportunities for improvement across the organization. We wish you the very best in your future endeavors and appreciate the contributions you made during your time with us.
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