**If you like job security please AVOID** - Customer Success Manager Q4 Inc. Employee Review

1.0
29 Apr 2024
Recommend
CEO approval
Business outlook

Pros

- Unlimited PTO (though realistically like 4-5 weeks which is still nice) - Great team members usually and decent work life balance - From 2020- late 2021 there was great management (Sr Director of CS is still great)

Cons

All the reviews around layoffs and management replacing employees with cheaper offshore labour are 100% true. My personal experience echoes the sentiments of many others: After the 3rd round of layoffs on October 1st 2023 a few of us were scared we were next. So (newer) management thought they would calm us down with a 7k bonus contract stating if we stayed at least until March 31, 2024. All of us ended up signed the contract. However, come mid-February 2024, I found myself abruptly let go, *without cause* and to add insult to injury, the promised bonus was summarily denied. Moral of the story? The new Q4 management's word is hollow, and they will let some of their best people go without warning. If you are interviewing it's imperative that you inquire about Q4's track record with layoffs and ascertain the level of job security. And if you are offered a job seek legal counsel to meticulously review the contract to protect yourself if you are let go.

Explore other reviews about Q4 Inc.

5.0
14 Nov 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- High pace - Genuine management team - Clear goals

Cons

- PE backed, comes with lots of structural change in a short amount of time. Which is to be expected but might not be for everyone. - No more unlimited PTO - Primarily fully remote organization, limited ability to interact in person with team members

1.0
22 Oct 2024
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Co- workers and ability to work remote

Cons

Multiple layoffs - management can’t be trusted, they fire you if you sneeze too loud. Zero career growth, they only reward based on favoritism and personal relationships They cannot be doing well financially, we were public, then were acquired by a private company, then they started firing everyone who was good except the leadership team - they are the ones that should be fired. The leadership team is cold and condescending - you cannot trust any of them, especially the CEO. Very sneaky and liars unless you are part of the in crowd. They don’t care.

10
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