Find Experience Somewhere Else - Anonymous employee Q4Launch Employee Review

Q4Launch is an awful place to work. The only positive is that you get to put some good experience on your resume. Otherwise, be prepared for serious strain on your health and well-being. The work environment is toxic and filled with gossip, cliques, and favoritism. Once you start, you’re on your own. There’s very little training, and you’re thrown into managing client relations without much knowledge to answer even the simplest of questions. This makes you look bad and the client unhappy. It’s a vicious cycle that only makes you feel worse. Everyone’s overworked and underpaid, so the office vibe is usually grim and chaotic. To get any help, you have to rely on the kindness of your co-workers who set aside time to train you. But even then, all the nice ones who are actually good at their jobs have quit or are on their way out. The ones left are the main players driving the toxic culture and competitiveness. They are unapproachable, give bare-minimum help, and often cut corners to do their work (and lie about it). Yet, the most toxic employees are the ones getting promotions, which shows you what kind of qualities management rewards. Management is, in a word, incompetent. They go out of their way to ignore valid complaints or constructive suggestions. Instead, they schedule many pointless meetings in which they talk down to you with ways you need to improve. They think they can fix problems with theory and personality tests - not practical skills that will help you do your basic day-to-day responsibilities that you’re drowning in. When approached for help or guidance on a serious client issue, management often procrastinates in giving a response, gives vague instructions, or sweeps the problem under the rug. You’re left using guesswork to deal with the issue on your own. Management turns a blind eye to the blaring issues of the company and client relations. When they do act, they almost always choose to do the wrong thing. We accidentally dropped the ball on delivering a service on time? Don’t let the client find out. Clients complaining of poor quality services? Blame the account manager and then micromanage them to the point of asphyxiation. Yet another quality employee quitting? Avoid announcing their departure and encourage the employee not to tell anyone of their resignation so no one else “gets any ideas.” I would say my time at Q4Launch was borderline traumatizing. I rarely had the chance to produce work I was proud of. Everything was so rushed and half-done. I often felt guilty when speaking my clients, knowing how much better their website and marketing services could be if Q4 actually had its act together. Ever since I left Q4, I’ve experienced a significant decrease in stress and anxiety, and a major improvement in my overall health. I highly recommend avoiding work at Q4 so you can save yourself the strife. Nobody should have to endure getting paid almost nothing to be constantly set up for failure like you do at Q4Launch. Get your experience elsewhere.