Customer Services Duty Supervisor - Customer Services Representative Qatar Airways Employee Review

Lead Flight Control. Ensure customer satisfaction and deliver world class service for the Multi-Awarded BestAirline in the World and Best Airport in the World Oversea and assign 40-50 ground staff per shift to set out flights on time Handles customers' escalated complaints and provide solution Prepares daily report at every end of the shift for cases of any delayed flights, and securitycompromised situation encountered Have been part of delivering a successful FIFA World Cup Qatar 2022 that welcomed a total of501,854 passengers from different parts of the world, sending flights with overall On-Time-Performance of 90%