PSR - Patient Service Representative Quantum Health Employee Review

2.0
6 Dec 2018
Recommend
CEO approval
Business outlook

Pros

Free snacks and drinks. Seasonal potlucks which were always fun to look forward too. Great benefits

Cons

Managers micromanage which led to trust issues. Very stressful job all together. When first hired on you’re told that you can go to anyone for assistance but once you’re thrown into those live calls seems like you’re on your own. Managers rarely did their job of being fair in a work environment and never promoted the good people. When asked how to improve so you could promote they gave you very vauge answers. When they ask for feedback it seemed like it went in one ear and out the other. Overall wasn’t a happy workplace.

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Quantum Health Response
7y
Thank you for taking your time to leave a review. We value each and every one of our employees' opinions and want to ensure your feedback is properly heard. We would love to discuss this matter further with you. Please contact Tony Callander in Human Resources to have a collaborative discussion about your concerns at Tony.Callander@Quantum-Health.com

Explore other reviews about Quantum Health

5.0
14 May 2026
Recommend
CEO approval
Business outlook

Pros

Great culture and work environment.

Cons

Nothing comes to my mind.

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Quantum Health Response
3w
Thank you for sharing your experience and for the time you spent with Quantum Health. We’re grateful for your recognition of our culture and work environment, as creating a positive and supportive experience for our Healthcare Warriors remains a key priority. We wish you continued success. – Felicia Taylor, CHRO, Quantum Health
1.0
2 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Qh offers a consistent paycheck

Cons

-no trust across the department or interdepartmentally -“Transformation” is driving the bus, other leaders come off as puppets who have no backbone or standards - they just wanted to have options -everyone is now paid way less than predecessors -the care coordination product is not a defendable product - we don’t warrior or lighten loads for members like we say we do -clinical audits are regularly failed - clinical call lists are backlogged and we miscalculate clinical engagement bc nurses used the system wrong -there hasn’t been an actuarial study regarding savings in years -they won’t offer any reporting regarding clinical results or breakouts for engaged vs unengaged members (everyone knows one of the current leaders put their foot in their mouths years ago stating QH doesn’t do what we say we do) -we can’t validate that we increase point solution utilization- point solution “referrals” are merely care coordinators saying they educated members on a benefit -we were forced to encourage client connect attendance but weren’t invited to attend -everyone knows another shoe is going to drop. Just do it already. -clients and consultants should realize we are being pushed to sell the future and diverting focus from the current performance and issues - they're paying for our future investments, not current servicing -this review clearly rubbed people the wrong was as they keep attempting to try and take it down.

5
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Quantum Health Response
1d
Thank you for sharing your perspective. While we recognize that this review reflects your personal experience, we do not believe it represents the experience of all employees across Quantum Health. As our organization continues to evolve, we understand that change can create uncertainty and differing viewpoints about priorities, decisions, and direction. We remain committed to listening to employee feedback, strengthening our operations, and delivering value to our members, clients, and employees. We know that trust is earned through transparency, accountability, and consistent execution, and we are focused on continuing to improve in each of those areas. We appreciate all employees who contribute their time, effort, and feedback as we continue to grow and evolve as an organization. For employees who believe they have constructive feedback or ideas that could positively impact their team, department, or the broader employee experience, we encourage them to engage directly with Human Resources. Thoughtful dialogue and actionable feedback are important inputs as we continue working to improve our organization. — Felicia Taylor, CHRO, Quantum Health
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