Good company, boring job, no future for the masses - Sales Specialist REI Employee Review

2.0
26 Dec 2014
Recommend
CEO approval
Business outlook

Pros

Most of your coworkers will appreciate and respect the outdoors and believe in the company mission. You will get great discounts and plenty of product knowledge so you'll always have the newest and best gear. Management is good about honoring time off requests so you can get out there and enjoy the lifestyle you are "selling." The work environment is casual. Coworkers will genuinely work together to provide good customer service making customers happy. It's rewarding to help people get outside.

Cons

Most employees are part-time (10-15 hours per week) which is great if you aren't actually trying to pay any bills. Very few people work anything close to full-time. It's basically a dead-end job. Management positions are supposedly awesome, but the reality of working your way up the ladder is slim to none. Management positions get eliminated, and the people in management positions never leave. Turnover is high among sales specialists. Well, it is retail after all, but there is a lot of frustration at the bottom. Everyone is trying hard to impress the managers because they all want to be a candidate for a management position themselves whenever one becomes a available. At my store, there was a lot of two-faced back stabbing going on. It was kind of like high school all over again but with less acne and at least you could hide in the sleeping bags for a while. Selling memberships seems to be the only metric for measuring success, and trying to sell them is painful to say the least. Most customers already have a membership. The people who don't, generally don't want one. I could up sell anything, but memberships weren't good for me. If you do want to work your way up, be sure to perfect your membership sales pitch and get ready for irritated shoppers... especially when you are the third or fourth sales specialist to say the "M" word. Good luck.

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5.0
24 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Amazon place to develop real world skills

Cons

The holidays were Crazy busy

3.0
9 May 2026
Recommend
CEO approval
Business outlook

Pros

Most coworkers, some managers, discounts, outfitting people properly without extra nonsense

Cons

Some truly horrible managers, pressure to sell credit cards is a morale killer, the union people. Employees drinking the union kool aid fail to see the company’s position, REI cannot give higher pay, better benefits , consistent hours, etc… with the erratic revenue stream that comes in , if a 5 year average is X in revenue and 5 year average is Y on wages and costs, how are they supposed to increase wages and benefits? It’s numbers and they don’t line up, if REI gives the increases which increases the expenses greatly, they will cut staff, a lot fewer employees which will eliminate a bunch of union supporters, an REI job is not supposed to be a lucrative deal, when you get hired the part time , part time plus and full time options are there and you choose what you want fully understanding what hours you are going to get at minimum, they will hire those positions on a need basis, to cry later that you don’t make enough money is your fault, the terms were clear and you signed off on them. The union is promising rainbows , reality will be far different, careful what you wish for

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