Poor Management - Customer Service Representative (CSR) REI Employee Review

2.0
13 Jan 2025
Recommend
CEO approval
Business outlook

Pros

Working with like minded people who have a passion for the outdoors.

Cons

Multiple safety measures are ignored. Management does not respect work life balance and often plays favorites. Some people skate by with no accountability while other team members are expected to go above and beyond. Management will talk circles around an issue and offer no solutions, weaponizing corporate language and avoiding any accountability. Dispite the outdoor industry boom that followed Covid, the corporate team continues to make poor investments in sub par products like thier branded shoe line and the Gen.E cargo bike that they eventually end up giving them away. Each year the company procedes with more and more layoffs, eliminating long term seasoned employees to turn around and hire triple the amount of employees as seasonal help. They are moving farther away from the "expert" advice service they brand themselves as and each year we see less and less gear options in favor of high dollar clothing brands.

Explore other reviews about REI

5.0
24 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Great work environment, Management Cares. Great discounts if you are into outdoors stuff

Cons

Sometimes mundane work, but coworkers are great

3.0
9 May 2026
Recommend
CEO approval
Business outlook

Pros

Most coworkers, some managers, discounts, outfitting people properly without extra nonsense

Cons

Some truly horrible managers, pressure to sell credit cards is a morale killer, the union people. Employees drinking the union kool aid fail to see the company’s position, REI cannot give higher pay, better benefits , consistent hours, etc… with the erratic revenue stream that comes in , if a 5 year average is X in revenue and 5 year average is Y on wages and costs, how are they supposed to increase wages and benefits? It’s numbers and they don’t line up, if REI gives the increases which increases the expenses greatly, they will cut staff, a lot fewer employees which will eliminate a bunch of union supporters, an REI job is not supposed to be a lucrative deal, when you get hired the part time , part time plus and full time options are there and you choose what you want fully understanding what hours you are going to get at minimum, they will hire those positions on a need basis, to cry later that you don’t make enough money is your fault, the terms were clear and you signed off on them. The union is promising rainbows , reality will be far different, careful what you wish for

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