My gripe is really with the company. Since real page acquired On-Site the environment has been stressful. When I heard this company does not care about their employees, MAN! They were right. Before the transition was made RealPage promised that everyone's jobs were secured and there would be no layoffs and better health benefits would be provided. Lies! They laid off more than half of the company's employees once the merger was complete. They completely cleared a whole department and moved all calls to their call center in the Philippines, non-stop complaints poured in regarding the poor customer service from their call center and the hold time being a little over an hour.
Due to the overwhelming amount of work and lack of employees with no back up plan from RealPage, all departments have been bombarded with complaints from properties and applicants, especially in regards to the Philippines call center's poor customer service and lack of knowledge on the non-existent department's services. Health benefits took a nose dive from what was previously offered and there are no longer any opportunities for growth, you are only able to transfer within 2 departments which both carry so much responsibilities with the same pay rate.
Many of the original On-Site employees have quit due to the lack of growth, ridiculous health benefits, and just overall lack of job security. The reason why they bought out On-Site was because it worked, employees were happy, clients were happy, but now because of all the abrupt changes and downgrades the work environments is completely stressful especially for those with families afraid of being laid off.
We see the RealPage higher ups come in but never associate with any of the employees. They literally just walk in to the conference room and leave, no hello's no goodbye's, not gratitude at all. They just walk right pass you with their nose in the air, no kind of acknowledgment or appreciation.