Poor company culture - Floor Staff (Box Office Cashier, Concessions, and Usher) Regal Employee Review

2.0
17 Mar 2013
Recommend
CEO approval
Business outlook

Pros

I know this is cliche to say, but I worked with great people. Most everyone was hardworking (a few high schoolers were an exception), however this made working more fun and enjoyable overall. That, and the pay, which was minimum wage was nice. It could have been better.

Cons

-The upper managers at the local store get upset/frustrated really easily. However, I do not place full blame on them. The stress coming from corporate/regional offices pressure them to squeeze every penny out of each customer. This is accomplished by: generally distrusting employees (especially with cash), making few-to-very-little exceptions to customer complaints, and keeping a very close eye/short leash on most-if-not-all employees. This ensures that customers are charged the highest prices, no unnecessary discounts are given, and that employees don't make mistakes that lead to lower revenue. -Minimum wage. No if's, and's, or's, or but's. Unless of course you are a manager/special situation. Raises are few and far between. You must work there for somewhat of a long time (1+ years to usually be even considered for a decent raise, and if you get it, it'll be mediocre, like 1.5% which equates to roughly $.11 for minimum wage, I believe). The only way you can get compensated decently is through becoming a lower manager (roughly $9/hour) or by being incredibly reliable so they are forced to pay you more in order to stay and not leave the job. -Upset customers from"unfair prices." As unfair as they were, people did not have to buy concessions. Nor were they complaining to the right people. Floor Staff/Concessionists were merely messengers. The high costs are there because Regal makes very little on the tickets (~10%) therefore they must make their money on concessions. I hate to say bad things about the local management since I know the pressure from corporate/regional offices is overpowering, but I felt this should be vocalized. No hard feelings.

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5.0
19 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Flexible, kind, easy going and interesting

Cons

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1.0
9 Apr 2026
Recommend
CEO approval
Business outlook

Pros

The initial role offers good experience in sales and customer service, but the benefits are overshadowed by internal management failures.

Cons

The primary issue lies in the disconnect between local management and corporate HR, specifically regarding off-boarding and payroll accuracy. I submitted a formal two-week notice which was reportedly never filed by my manager. This resulted in an "ineligible for rehire" status despite my following all proper protocols. Furthermore, communication from Corporate is inconsistent and contradictory. I was told both that my notice was received but my two weeks were incomplete, and then later told that no notice was submitted at all. Even with physical proof of attendance (after a manager failed to adjust a manual clock-in as promised) and proof of the submitted notice, Corporate refused to correct the record.

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