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      Reputation

      Engaged employer

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      After the re-org, a great place - Anonymous Reputation Employee Review

      5.0
      17 Apr 2016
      Anonymous
      Recommend
      CEO approval
      Business outlook

      Pros

      I was concerned about the reviews I saw here before deciding to join. After being here a few months, it became clear that much of people's negative experience was the result of a major re-org where the consumer business was separated from the enterprise business, and turnover increased. Morale among the consumer folks, particularly among those who've been slowly but steadily let go, has been very low -- and justifiably so. My experience on the enterprise side of the business has been excellent. I love the positive vibe that's growing here. The product is solid, revenue growth is strong, the people are totally engaged and mutually supportive.

      Cons

      A few members of the leadership team tend to drown out comments from the mid-levels in larger conversations. They could do a much better job of soliciting the perspectives and insights of those around them. It's great to see their passion, but sometimes -- not always -- a few of them don't know what they're missing.

      avatar
      Reputation Response
      10y
      Thank you so much for the feedback - both positive and constructive! I can definitely ensure our Executive Team reads this review. We're happy you're here, and keep up the great work!

      Explore other reviews about Reputation

      5.0
      7 Nov 2025
      Customer success manager (csm)
      Recommend
      CEO approval
      Business outlook

      Pros

      Great management, lots of resources to ensure success in your role.

      Cons

      It can be difficult for cross-department collaboration with everyone being in different time zones.

      2.0
      13 May 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      *Benefits are a bit pricey, but you'll be well covered *Great coworkers *Lunch for in office workers.

      Cons

      *Constant layoffs. Even after leaving I'm still seeing a lot of former colleagues being let go. Great talent has been let go to cut costs. *Pay is much lower than industry average and it seems there is no budget to increase pay. *Platform has bugs and issues that were never resolved by engineering, leaving teams to develop work arounds and frustrating clients. *For bugs that are addressed, solutions take weeks to months to get fixed frustrating clients and resulting in churn. *Lack of direction and leadership. All teams are on their own path without clear direction. *No 401k match.

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