Former customer service agent - Anonymous employee Retriever Medical Employee Review

The office is newly renovated, the building has a cafeteria, free shuttles to the office from White Plains station for commuters, as well as a gym and other amenities. The company offers competitive benefits and compensation, free dental and vision (for employee only), medical with a more than fair contribution from the employer and a small contribution from the employee. 401k enrollment as well. The office environment is super friendly and everyone is kind and welcoming. The team works hard but plays hard, too. It's a great place to work. It's a successful and growing company.

I suppose if you're allergic to dogs, the owner's super cute dog can be seen padding through the halls. He's a certified support animal though so he never barks, is friendly, and stays out of the way. I would also wager that someone who wants strict structure might feel out of place here.

Good compensation program that consisted of hourly wage, bonuses and commissions.

1) Training was not thorough. During training, I was supposed to have a headset where I could listen in on conversations by both the trainer and the potential client, but was not given one. Instead, I only heard the responses- and had to guess- the tone of the client and their dialogue. 2) I was told that I would be informed about how things were going for the company (i.e. layoffs, etc.), which would translate to my position. However, I was caught off guard when I was fired after a week and a half of working- no warning.