A miserable waste of time - Customer Care Representative Right Stuf Employee Review

1.0
17 Aug 2015
Recommend
CEO approval
Business outlook

Pros

Some of the best reasons to work there is what they sell, anime and manga. The employee discount was great and I had access to a huge renting library of anime and manga. That's about the extent of the "pros" for working here.

Cons

Working here was a miserable experience. The way they run things are extremely unorthodox and unprofessional. The day I was hired, the person that hired me was fired. She was replaced with a new manager whose training took priority over my own. There was a huge lack of trainers there, only one person knew how to actually train new employees. I received little to no one on one training, but was expected to work as if I had. This made the job very stressful. As someone who was brand new to the company, I had a plethora of questions to ask. However, I was immediately discouraged from asking them as most people gave off the vibe of me "wasting their time" or they acted like I was incompetent, that goes for employees and management alike. I was even told once to "Stop asking questions", keep in mind I was less than 3 weeks into my position at the time. Probably one of the most ridiculous things I had ever heard in a workplace. The work environment was extremely unhealthy for growth and learning. People were clearly too afraid to ask anything themselves as they more than likely received the same treatment as I did. Some of their business practices came off as shady and unprofessional as well.

Explore other reviews about Right Stuf

5.0
15 Feb 2023
Recommend
CEO approval
Business outlook

Pros

Phone system very easy to use. Customer service Manager very friendly

Cons

Paid every two weeks Phone constantly rings off the hook

1.0
3 Nov 2016
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The people who work here are great. Getting to know them definitely made it difficult to leave.

Cons

Pretty much everything else. When I first started, it seemed like morale was decent, and ownership cared about the company. The longer I was there, the more obvious it became that was not the case. The management team says that they value feedback, and provide employees with feedback, but they don't. They don't want employees to gossip (to the point that they intentionally withhold information - what do you think that makes employees do?!), but then they gossip to and about the employees. They do not let employees know if there is an issue until they've basically already made the decision to terminate them - no corrective action on the employee's part will change their mind. Upper management kept saying that ownership made the worst business decision by hiring friends, replaced them, and then... hired their BFF, who they also live with. Employees do not feel comfortable coming forward with issues because of the relationship. That sort of hypocrisy does not breed trust. Upper management fails to notice the trickle down effect - your employees won't stop gossiping when you are doing that very thing, and they aren't going to want to work for someone they can't trust. It seems as though ownership has lost their passion for the business, and turned over the reins to people who care more about themselves than the people making the business run.

9
avatar
Right Stuf Response
9y
We really appreciate and value your feedback. We have actually made great strides in fixing a number of the issues you brought up, including hiring a Human Resources leader who the employees feel they can speak with openly and honestly. As it pertains to your comments around gossip, the management team values every employee and treats all employees with respect, while we cannot always stop gossip, we do understand that it will happen and do take positive measures to limit it. This pertains to the management staff as well and is dealt with on a case-by-case basis but we need to know it is occurring to make any changes. Our Human Resources department has an open-door policy. Additionally, Right Stuf hires based solely on qualifications of applicants regardless of their status or relationship with co-workers. We have even recently implemented a referral program as we highly encourage friend or family member referrals. We do believe that the Right Stuf is a great place to work!
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