Ok place to work if you can get a non phones position - Technical Support Representative Ring Employee Review

Attendance. Other reviews on here go more in depth. I'll only confirm it's true. Leadership. lower level leadership is mostly good people. Their hands are tied by a lot of needless rules. This company has a lot of rules and policy bloat. You can ask 3 supervisors the same question and get 5 different answers. Because rules and policies change based on reaction instead of planning and may or may not be documented. Training of staff. The initial trainers do what they can with what they have to work with. But the company does not keep up on continuous training for new products or features. Often products are made live and the phone technician is learning at the same time as the customer. Someone higher up thinks a 5 minute video and almost no documentation counts as training. Job growth. Everyone starts out the same level. Then you can move on to other departments. Often the other department you move to is where you will spend the rest of your time with ring. The job advancement carrot is always dangled in front of you, but realistically, your not going to go far, no matter your stats. Always changing job description and duties. You will hear of new metrics and revised goals constantly. Goals and duties decided by people not on the phones day to day. Call reviews. Call reviews are an understandable part of call center culture. They are not going anywhere. However, there is a very human element to them that should actually be removed. Some call review agents have stated they may or may not give someone a check mark based on how they are feeling that day. This behavior has no place in a business. The representative either did or did not. The company has a ship now- patch later mentality. That works for video games, not a security company. The customer support agents are the ones who have to deal with this. This does happen at a lot of companies, listing it here so you know ring is no exception. People are often saying this company grew too fast. This would be a true statement. There are multiple redundant positions and even departments. This company has a great mission statement. But that has somehow gotten lost in the last few years. Scheduling. Your schedule can change with little to no notice. You have 0 options to fight this. You will not have much of a life outside of working here. The customers. Saved for last. But an important distinction to list. Ring customers I've found to be more upset than most businesses. Many of them with legitimate issues that have had to call in over and over and they might get someone who actually wants to fix their issue. An empathy statement means nothing when someones security has failed them. A lot of the company culture revolves around empathy statements and dealing with angry people. If you work here you will find out why very quickly.